FAQ

1. How long does it take before a piece of jewelry is ready?
All jewelry is made to order. On average, it takes 3-4 weeks, depending on the design and materials.

2. Can I have my jewelry custom-made?
Yes! Each piece of jewelry can be fully customized in size, shape, material, or stone.

3. Can I book an appointment?
Yes, you can easily schedule an appointment - online or in my atelier. During the appointment we can discuss your ideas, gemstones, or a custom design that fits you perfectly.

4. How do I measure my ring size?
You can measure your size with a ring that fits well - measure the inside of the ring (the diameter in millimeters).
Don’t have a suitable ring? Use a measuring tape around your finger, at the point where the ring will sit.
Not sure about the right size? Feel free to contact me - I’ll be happy to help you personally.

5. 14k vs 18k gold
14k gold contains 58.5% pure gold, combined with other metals for strength and durability. Perfect for everyday jewelry.
18k gold contains 75% pure gold and has a richer, warmer color. Slightly softer, yet luxurious and timeless.

6. Are the gemstones natural?
Yes, I work exclusively with natural gemstones. Colors and small inclusions may vary slightly, making each piece unique.

7. Lab-grown diamonds
Lab-grown diamonds are real diamonds, sustainably grown in a laboratory. They have the same brilliance, hardness, and quality as natural diamonds, but with a smaller environmental footprint.
Choose a lab-grown diamond if sustainability and conscious choice are important to you.
If you’re looking for a natural story or a rare specimen, a natural diamond is the perfect choice.

8. Are the jewelry made from recycled gold?
Yes, all gold I use is 100% recycled.

9. Can I have an existing piece of jewelry altered or converted?
Absolutely. Old jewelry can be reused or transformed into a new design.

10. Can I submit my own design?
Yes, together we choose the shape, material, stone and details so that your jewelry becomes truly unique.

11. Old gold
Old gold can be reused in new designs, or you can hand it in and receive a discount on your new jewelry. This way, your gold gets a second life.

12. Can I return my jewelry?
Because each piece of jewelry is custom made, returns are unfortunately not possible.

13. Adjustment after purchase
Small adjustments such as resizing a ring or minor repairs can always be arranged upon consultation.

14. Maintenance
Store jewelry out of direct sunlight and avoid contact with cleaning products or perfume. Regular, gentle cleaning will keep it looking beautiful.

15. Warranty
Handmade jewelry is guaranteed against manufacturing defects. Normal wear and tear is not covered, but small repairs or adjustments can always be arranged.

16. Shipping
Shipping within the Netherlands costs €6.95, but is free for orders above €100.
Your jewelry will be carefully packaged in a Atelier Arlou jewelry box and shipped from my atelier, safely and with attention to every detail.

17. Payment options
Pay easily via iDEAL, Klarna, Bancontact or credit card.